Reference

Your Privacy, Kept Clear in India

Our privacy policy explains what we collect when you open an account, sign in from phone or desktop, and send data through UPI, Paytm, PhonePe, or Google Pay.

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HELP ROUTES

Where to Send Privacy Requests

If you want a copy of the data we hold, want a correction, or need us to remove a field, send the request through the path that matches your account.

Email request Send your privacy request from the email linked to your account, then state whether you want access, correction, deletion, or a cookie change. We use that link to protect the right account from accidental changes.
In-account chat If you are signed in, chat lets us route your request quickly. We may ask for a brief confirmation before we touch stored data, because privacy changes must stay tied to the registered account.
Written follow-up For requests that need a record, send a written message with the date, the change you want, and any reference you have. We keep the thread so you can track the result later.
STORAGE CARE

How We Handle Your Data

We keep account data, cookie records, device signals, and payment references separate from promotional use.

Collection scope

We collect the account details you provide, the device and browser signals that support sign-in checks, and the transaction references needed to match a deposit or withdrawal request. Nothing more is used for routine account handling.

Cookie use

Cookies help us keep your session active, remember language choice, and reduce repeat verification when you return. They also let us spot unusual behaviour without storing more than is needed for the current visit.

Security checks

If a login attempt looks unusual, we may ask for a fresh confirmation from the registered contact point. That extra check protects the account and stops someone else from changing your stored data.

Retention window

We keep records only for as long as we need them for account service, dispute handling, legal duties, or fraud checks. Once that purpose ends, we remove, de-link, or archive the record so it is no longer used in routine work.

Your requests

You can ask to see, correct, or remove the data we hold about you. We check the request against the registered contact point first, then process it if the rule that applies allows the change.

Contact path

Privacy requests go to the support route that matches your account record. That helps us keep the thread intact, answer in the right order, and avoid sharing anything with the wrong contact.

Questions About Your Data Rights

These answers cover the main privacy questions tied to your account, cookies, stored records, and request handling. We keep the wording plain so you can see what happens before you open an account or send a change request. If your case needs a manual check, send it from the registered contact point and we will route it to the right team under the rule that applies to you.

When you open an account, we may collect your name, contact details, sign-in settings, device signals, and the record tied to your chosen payment rail. We use it to keep access secure and handle requests tied to your profile.

Cookies help us keep you signed in, remember language and session choices, and reduce repeat checks when you return. They also let us spot unusual sign-in behaviour without storing more than we need for routine use.

Yes. Send the request from your registered contact point and say what you want changed or removed. We confirm the account link first, then make the update if the request is allowed under the rule that applies.

When you use UPI, Paytm, PhonePe, or Google Pay, we keep only the details needed to process the request, match the transaction, and answer a dispute. We do not use those records for unrelated purposes.

We keep records only for as long as needed for account service, security, dispute handling, and legal duties. Once the purpose ends and no rule requires us to keep it, we remove, de-link, or archive the record.

If access from your location is limited, we follow the rule that applies there. We will only process the data that local law permits, and we will explain any part of your request we cannot complete.

Use email, in-account chat, or a written request from the contact point on file. Include your account identifier, the change you want, and any date or reference that helps us find the right record faster.

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